In this webcast hosted by customer journey expert Phil Winters, you'll see how to map your customer's journey, and operationalize the actions, processes and resources it takes to make every interaction exceptional.

Phil Winters' passionate focus on the customer over the past 30+ years has earned him international recognition as "The Father of Customer Intelligence". He is a pioneer in defining new approaches that help organizations to raise their customer value and increase loyalty by delivering outstanding customer experience.

Watch The Webcast

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